Betting Rules

General betting conditions

These rules apply to bets placed through the relevant Heypokies Casino website, account area or other approved betting interface. They should be read together with the website’s general Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular game, sport, event or market. If there is a difference between general information and a specific market rule, the specific rule may apply to that market.

You are responsible for reading the information available before placing a bet. This includes the event, market, selection, odds, stake, potential return, settlement method and any restrictions that may be shown. If information is unclear, you should not place the bet until you understand the relevant conditions. Rules may differ between products, and not every betting option will be available to every customer or in every location.

Eligibility and account use

• You must meet the minimum legal age and all other eligibility requirements that apply to you in Australia and in your location.
• You must use your own account and provide information that is complete, accurate and kept up to date.
• You must not allow another person to use your account, payment method, login details or betting balance.
• You must keep your username, password and other security details confidential and tell the operator promptly if you believe your account has been accessed without permission.
• You must not place bets while located in a jurisdiction where the relevant service is unavailable or unlawful.
• You must follow all identity, age, payment and verification checks requested by the operator.

One person should generally use one personal account unless the operator has expressly approved another arrangement. Accounts may be reviewed to protect customers, maintain platform security, meet legal obligations and prevent misuse. The operator may restrict, suspend or close an account where it identifies suspected fraud, prohibited conduct, inaccurate information, unlawful activity, breach of these rules or a requirement to do so under applicable law.

Legal and responsible use

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Only bet with money you can afford to lose. Set personal limits before you play, take regular breaks and avoid betting when you are upset, tired, affected by alcohol or drugs, or trying to win back previous losses. If betting is no longer enjoyable or feels difficult to control, stop using the service and review the available responsible gambling tools.

Placing and confirming bets

A bet is normally submitted by selecting an available market or game option, entering a stake and confirming the transaction through the required betting interface. A selection shown on screen is not necessarily a completed bet. The bet should only be treated as accepted once the website displays a confirmation or records the bet in your account history.

Before confirmation

1. Check that you have selected the intended event, game, market and outcome.
2. Review the displayed odds, stake, possible return and any applicable conditions.
3. Check whether the market is still open and whether the selection or odds have changed.
4. Make sure the amount entered is correct and that the funds are available in your account.
5. Confirm the bet only when all details are accurate.

A bet may not be accepted if the market has closed, the event has started, the account cannot be verified, funds are unavailable, the service is interrupted, the requested selection is no longer offered or a technical or legal restriction applies. A bet that remains pending should not be treated as accepted until its status is confirmed in the account or by the betting interface.

Odds, stakes and potential returns

The odds and potential return displayed when a bet is confirmed are used to determine the outcome, subject to the applicable market rules. The amount returned may include the original stake or may be shown separately, depending on the product and the information presented. Any minimum or maximum stake, account limit, market limit or other restriction will be shown where relevant or may be applied in accordance with the general terms.

Odds may change before a bet is accepted. If the interface asks you to accept changed odds, you should review the updated information before confirming. A bet is not guaranteed merely because a price, market or selection was visible on the website. Availability and acceptance remain subject to the service operating correctly and the bet being recorded as accepted.

Bet records

You should check your account history after placing a bet and keep a record of the confirmation details. If a bet is missing, appears more than once, shows an unexpected stake or has a status you do not understand, do not place another bet to correct the issue. Save the relevant screen information, including the date, time, event, market and transaction reference if one is available, and raise the matter through the approved support process.

Settlement, cancellations and errors

Bets are settled using the official result or settlement information applicable to the relevant product. Different sports, events, games and markets can have different settlement rules. These may address postponements, abandoned events, changes to venues, changes to participants, incomplete events, dead heats, ties, void selections and other circumstances that affect the result.

Results and market rules

You should read the market-specific rules before placing a bet, particularly where a result could be affected by a later review, appeal, disqualification or official amendment. A result displayed on the website may be updated if reliable official information changes. Where a market rule provides for a bet to be void, the relevant stake will generally be handled according to that rule, subject to any permitted deductions or product-specific conditions.

For multi-selection or combined bets, the treatment of one cancelled, void or unresolved selection may affect the remaining bet. The applicable rules for the product will determine whether the bet is settled with the remaining selections, treated as void or handled in another permitted way. You should not assume that all combined bets are treated identically.

Cancellations and corrections

Once a bet has been accepted, it may not be cancelled or changed simply because you changed your mind, selected the wrong option or no longer want the exposure. Cancellation or adjustment may be possible only where the product rules, website functionality or applicable law allows it. Any request should be made promptly and does not take effect unless it is confirmed by the operator.

Obvious errors and technical issues

If the website displays an obvious error, including an evidently incorrect price, result, market description or return, the operator may correct the error and review affected transactions in accordance with the applicable terms and law. A transaction may be adjusted, voided or otherwise resolved where this is necessary to correct a clear mistake or protect the integrity of the service.

The operator is not responsible for a bet that was not properly received or recorded because of a device, internet connection, software, payment, communication or other technical problem. You should check the account history before assuming that a transaction was completed. If the service appears to malfunction, stop betting until the issue is resolved and report the problem through the available support channel.

Settlement questions

If you disagree with a settlement, review the relevant market rule and your account record first. A query should include enough information to identify the transaction and explain the issue clearly. Reviews may require reference to official results, event information, system records and account data. The outcome of a review will be based on the applicable rules and available evidence.

Payments, compliance and customer protection

Bets may only be funded using an approved payment method connected with your own account, unless the operator has expressly permitted another arrangement. You must not use a payment method without the account holder’s authority or use betting services to conceal the source, ownership or destination of funds. Payment processing may be subject to separate conditions, verification procedures, processing delays and legal requirements.

Verification and account reviews

The operator may ask for documents or information to verify your identity, age, location, payment method, source of funds or other account details. These checks help protect customers, prevent fraud, meet responsible gambling obligations and comply with applicable Australian legal and regulatory requirements. You should provide requested information promptly and ensure that documents are genuine, current and readable.

• Do not create an account using false, misleading or incomplete information.
• Do not use another person’s identity or financial details.
• Do not attempt to avoid a restriction by opening another account.
• Do not interfere with the website, use automated tools, exploit a vulnerability or manipulate a result.
• Do not engage in collusion, fraud, money laundering or any other unlawful activity.
• Do not use the service in a way that could harm another person or undermine fair betting.

Responsible gambling tools

Depending on the service and your location, responsible gambling features may include deposit limits, stake limits, loss limits, time reminders, breaks, activity information, account restrictions or self-exclusion. These tools are intended to help you manage your play. Read the instructions carefully before applying a limit, because a tool may operate differently depending on the product and may not change bets that have already been accepted.

If you ask for a longer-term restriction or self-exclusion, do not open another account or continue betting through another channel. Contact the operator through the support option shown on the website if you need help understanding the available controls. You can also seek independent support from an appropriate Australian gambling counselling or support service.

Complaints and changes to these rules

If you have a complaint about a bet, account action, payment or settlement, raise it through the website’s available support process. Provide your account details only through secure channels and include the transaction information needed to investigate the issue. The operator may keep records of communications and account activity for security, compliance and dispute-resolution purposes.

These rules may be updated from time to time to reflect changes to the service, products, applicable law, security requirements or responsible gambling practices. The latest version published on the website will apply to future use from the stated effective date or, where no date is shown, from publication. You should review the rules regularly and before placing a new bet. If you do not agree with an updated rule, stop using the relevant betting service.