Heypokies Casino Terms & Conditions

1. About these terms

These Terms & Conditions apply to the website, account services, games, promotions, payment facilities and other features made available through Heypokies Casino. They form a legal agreement between you and the operator of the website. References to “we”, “us” or “our” mean the relevant operator of Heypokies Casino, while “you” and “your” mean the person accessing or using the website.

By visiting the website, registering an account, making a deposit, placing a wager or otherwise using our services, you agree to comply with these terms. If you do not agree, you must not use the website or its services. Additional terms may apply to particular games, payment methods or promotional offers. Where additional terms are provided, you should read them before using the relevant service.

We may update these terms when reasonably required, including to reflect changes to services, technology, legal requirements or operational procedures. The updated version will be made available on the website. Changes generally apply from the date they are published unless a different effective date is stated. Continued use of the website after an update indicates acceptance of the revised terms.

Your responsibility to read the information

You are responsible for reviewing these terms and any information displayed before taking part in a game or transaction. Game rules, entry conditions, payment instructions, promotional rules, privacy information and responsible gambling tools may each contain important details. If you are unsure about a condition, do not proceed until you understand it.

2. Eligibility and account requirements

You must be at least 18 years old and legally permitted to use online gambling services in the location where you are present. You must not access or use Heypokies Casino if doing so would breach any law or restriction that applies to you. It is your responsibility to check the rules in your state or territory and to stop using the website if online gambling is not permitted.

You may be required to create an account before accessing certain services. Information supplied during registration must be accurate, complete and kept up to date. You must not register on behalf of another person, create an account using a false identity or allow another person to use your account. An account is intended for the individual who registered it and may not be sold, transferred or shared.

We may carry out identity, age, location, payment and security checks. You agree to provide information or documents that are reasonably required for these checks. Verification may be required before certain account functions can be used, including deposits, withdrawals or continued play. If information cannot be verified, we may restrict, suspend or close the account in accordance with these terms and applicable requirements.

• Keep your username, password and other account credentials confidential.
• Notify us through the available website channels if you suspect that your account has been accessed without permission.
• Use only payment methods that belong to you or that you are authorised to use.
• Do not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• Do not use automated software, bots, scripts or other tools intended to interfere with the website or gain an unfair advantage.

You remain responsible for activity carried out through your account unless you have promptly reported unauthorised access and the relevant circumstances are being reviewed. We may rely on information associated with an account when assessing transactions, play activity or compliance with these terms.

3. Games, deposits and withdrawals

Games and wagers

Games must be played according to the rules displayed for the particular game. Before participating, you should check the stake options, game instructions, settlement method and any other conditions shown on screen. A wager may be treated as accepted only when it has been recorded by the website. If a technical problem, interruption or other error affects a game or transaction, we may review the relevant records and take reasonable corrective action.

Game results are determined by the applicable game system and its recorded outcome. You should not assume that a displayed balance, result or message is final where the website indicates that a transaction is pending or under review. We may correct an obvious error, including an incorrect balance, game result or transaction record, while taking reasonable steps to preserve the position that would have applied if the error had not occurred.

Deposits and account funds

Deposits must be made using an approved payment method available through the website. You must ensure that the payment information is accurate and that the payment method is authorised for your use. A deposit may be delayed, declined or reviewed for security, verification or processing reasons. We do not ask you to deposit more than you can afford to lose.

Funds held in an account may be used only for permitted services and may not be transferred to another player unless a transfer feature is expressly made available under separate conditions. You must not use deposits to test or misuse a payment system. Suspected fraud, chargebacks, unauthorised payments or other irregular activity may result in restrictions while the matter is assessed.

Withdrawals and transaction reviews

Withdrawal requests are subject to account verification, transaction checks and any conditions displayed for the selected payment method. We may require the withdrawal method to be linked to a verified account or payment source. Processing can be affected by bank, payment provider, identity verification and security procedures. We do not promise a particular processing period unless one is expressly stated on the website.

You must review your account balance and transaction history and tell us through the available website channels if you identify an error. We may reverse or adjust transactions affected by a clear technical, administrative or payment error. Nothing in these terms removes rights that cannot lawfully be excluded under applicable Australian consumer law.

4. Responsible gambling, privacy and acceptable use

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before playing, keep track of your time and spending, and never gamble with money needed for living expenses. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to win back money that has already been lost.

Depending on the services available, you may be able to use tools such as deposit limits, activity reminders, time limits, temporary breaks or self-exclusion. These tools are designed to support informed decisions, but they do not replace personal responsibility or professional assistance. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek help from an appropriate Australian support service.

We may restrict access, decline transactions or take other reasonable steps where there are signs of harmful gambling, account misuse or a breach of these terms. A self-exclusion or account closure request should be made using the responsible gambling or account support channels available on the website. You must not attempt to open another account to avoid a restriction.

Privacy and communications

Personal information is handled in accordance with the Heypokies Casino Privacy Policy. That policy explains the types of information that may be collected, why it is used, how it may be shared and the choices available to you. You should read the Privacy Policy before registering or submitting personal information.

By creating an account, you may receive service messages relating to security, transactions, verification, account activity and changes to the website. Marketing communications, where available, may be managed through the relevant preferences or unsubscribe options. Important operational or legal notices may still be sent where they are necessary to administer your account.

5. Suspension, liability and general legal matters

Suspension or closure

We may suspend, restrict or close an account where reasonably necessary, including if you breach these terms, provide inaccurate information, fail a verification check, use an unauthorised payment method, engage in suspicious activity, misuse a promotion, interfere with the website or create a risk to the operator, another person or the integrity of a game. Access may also be restricted where required by law or by a relevant authority.

If an account is closed, any remaining balance will be reviewed in light of the reason for closure, applicable verification requirements and transaction history. We may withhold or adjust funds where this is reasonably necessary to address fraud, unlawful conduct, chargebacks, errors or other serious breaches. Any lawful entitlement to funds remains subject to applicable law.

Website availability and intellectual property

We aim to keep the website available and information accurate, but continuous access cannot be guaranteed. Maintenance, updates, network problems, payment provider issues, events outside reasonable control or technical faults may interrupt or limit the services. You should not rely on the website for emergency communications or other essential services.

The website, its design, text, graphics, software, branding and other content are protected by intellectual property rights. You may use the website for personal and lawful purposes only. You must not copy, modify, distribute, publish, reverse engineer, scrape or commercially exploit website content without permission, except where a right cannot legally be excluded.

Complaints and applicable law

If you have a question, dispute or complaint, review the available help and support information and use the contact or account-support channels displayed on the website. Provide enough information for the matter to be identified, including relevant dates, transaction details and screenshots where appropriate. We may ask for further information before completing a review.

These terms are intended to operate consistently with applicable Australian laws and consumer protections. If a provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, while the remaining provisions continue to apply. A failure to enforce a provision immediately does not mean that it has been waived. If you have legal questions about these terms, consider obtaining independent advice before using the website.