Cookies Policy

About cookies and this policy

Cookies are small text files that may be placed on your computer, mobile phone, tablet or another internet-connected device when you visit a website. A cookie may allow a website to recognise a browser or device, remember selected preferences, maintain a session, improve security or understand how visitors use the website. Some cookies are stored only while your browser remains open, while others may remain on your device until they expire or are deleted.

We may also use technologies that operate in a similar way to cookies. These may include pixels, tags, local storage, software development kits, device identifiers and other tracking or storage technologies. In this policy, the word cookies generally includes cookies and similar technologies unless a specific distinction is required.

Some cookies may be placed directly by Heypokies Casino. Other cookies may be placed by service providers that help us operate, secure, analyse or improve the website. The technologies used may vary according to the page you visit, the service you access, the device and browser you use, and the choices you make through available preference controls.

Consent and essential technologies

Where required by applicable law, we will ask for your consent before using optional cookies, including certain analytics, advertising or marketing technologies. You may accept, reject or adjust optional categories through the cookie banner, preference centre or other controls displayed on the website. Strictly necessary cookies may be used without consent where they are required to provide a service you request or to operate essential website functions.

If you do not allow some cookies, the website may still be available, but certain features may not work as intended. For example, the website may not remember your preferences, pages may not operate correctly, or account and security functions may be affected. Changing your cookie settings does not necessarily remove information already stored on your device.

Types of cookies we may use

The cookies used on the website may differ over time. Their duration, provider and purpose may also vary. The categories below describe the main types of cookies that may be used, but a particular cookie may perform more than one function.

Strictly necessary cookies

Strictly necessary cookies support core website functions and may be needed for navigation, secure sign-in, account access, session management, fraud prevention, load balancing and the delivery of information requested by you. Without these cookies, some online services may not be available. Because they are important to website operation, they may not be removable through the website preference tool.

Functional and preference cookies

Functional cookies help remember choices such as language, region, display preferences and other settings. They may make the website easier to use by reducing the need to select the same options during each visit. If these cookies are disabled, you may need to enter or select your preferences again.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the website. They may collect information about pages viewed, links selected, time spent on a page, browser type, device type, general location and technical errors. This information may be aggregated or analysed to identify trends rather than to identify an individual directly.

Analytics information may help us improve content, navigation, page speed, availability and the general user experience. Service providers may process this information on our behalf under arrangements intended to support the relevant service and comply with applicable requirements.

Security and fraud-prevention technologies

Cookies and similar identifiers may help protect accounts, detect unusual activity, prevent automated misuse and support the security of the website. These technologies may assist with identifying activity that appears inconsistent with ordinary use or that could indicate attempted abuse, fraud or unauthorised access. They do not guarantee that every security risk can be prevented.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, understand interactions with promotional content, limit repeated advertising and present information that may be more relevant to visitors. These cookies may be provided by third parties and may allow activity on our website to be associated with activity on other websites or services. We will seek consent where this is required for these technologies.

How cookies and similar technologies are used

Cookies may be used for a range of operational, security, analytical and communication purposes. The purposes may depend on the online service you use and the preferences you have selected. Examples include:

• Keeping website sessions active while you move between pages.
• Supporting account login, authentication and secure access to account-related areas.
• Remembering language, display and other preferences.
• Helping the website respond to your device and browser.
• Monitoring website performance, availability and technical errors.
• Understanding general visitor behaviour and improving content, layout and navigation.
• Supporting security checks, fraud prevention and the detection of suspicious activity.
• Displaying important website notices, including responsible gambling information where relevant.
• Measuring the effectiveness of communications, campaigns or promotional content where permitted.
• Providing information to service providers that help operate, maintain or improve our online services.

Cookie information may be combined with other information we hold where this is necessary to provide a requested service, support security, meet a legal obligation, pursue a legitimate operational purpose or use information in accordance with your consent. Any personal information collected through these technologies will be handled in line with our Privacy Policy and applicable Australian privacy obligations.

Cookies do not normally contain your password in plain text. However, they may contain identifiers or other information that can be associated with a particular browser, device, session or account. You should keep your devices secure, install available software updates and avoid sharing account credentials or access to a logged-in browser with other people.

Third-party services

We may use third-party providers for services such as website hosting, security, analytics, customer support, communications, payment-related functions and technical performance. Those providers may use cookies or similar technologies when delivering their services. Their handling of information may be subject to their own privacy and cookie policies, which you should review where relevant.

Third-party providers may process information in Australia or overseas, depending on how their services are supplied. We take reasonable steps to use arrangements that are appropriate for the relevant service and consistent with applicable legal requirements. We do not control third-party websites, services or technologies that are outside our operation.

Managing your cookie preferences

You can manage optional cookies through the controls made available on the website. If a cookie preference centre is provided, it may allow you to accept or reject different categories of cookies. Your choices may be saved in a preference cookie so that they can be remembered during future visits. If you clear your cookies, use another browser or change devices, you may need to provide your choices again.

Most browsers and devices also allow you to view, block, delete or restrict cookies through privacy, security or site settings. The available controls differ between browsers, operating systems and devices. You should consult the help information provided for your browser or device for instructions on changing these settings.

1. Open the privacy, security or site settings for your browser or device.
2. Review the available cookie, tracking and storage controls.
3. Choose whether to allow, block or delete cookies generally or for selected websites.
4. Close and reopen your browser if required for the change to take effect.
5. Return to the website and check whether the selected settings provide the experience you want.

Blocking all cookies may affect essential website functions, including account access, security checks, navigation and session management. Browser controls may also provide a different level of choice from the website preference centre. Some devices offer additional settings to limit tracking or reset advertising identifiers. These device settings operate separately from website cookie controls.

You may change or withdraw consent for optional cookies at any time through the available controls, where those controls are provided. Withdrawing consent does not affect processing that occurred before consent was withdrawn. It also does not prevent processing that may be carried out without consent where permitted by law, including processing needed for security, service delivery or compliance with legal obligations.

Do Not Track signals

Some browsers and devices can send a Do Not Track signal or a similar preference. There is no single consistent industry standard for interpreting these signals, so the website may not respond to every signal in the same way. You can use the website preference tools and your browser settings to manage optional cookies and similar technologies.

Privacy, retention and changes to this policy

Information collected through cookies may include an IP address, browser type, operating system, device details, general location, pages viewed, dates and times of visits, referral information and interactions with the website. Depending on how the technology is used, this information may be personal information under applicable privacy law.

We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, interference or disclosure. No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should take reasonable steps to protect your devices and keep your browser, operating system and security software up to date.

Cookie information may be retained for as long as reasonably necessary for the purpose for which it was collected. It may also be retained to support website operation and security, meet legal or regulatory requirements, resolve disputes or enforce applicable terms. Retention periods may differ according to the type of cookie, its purpose and whether it is controlled by us or a third-party provider.

The website may contain links to third-party websites or services. This Cookies Policy does not apply to websites that we do not operate. We encourage you to read the privacy and cookie notices provided by third parties before using their services or providing personal information.

Updates to this Cookies Policy

We may update this Cookies Policy from time to time to reflect changes to our website, the technologies we use, third-party services, legal requirements or our information-handling practices. When changes are made, the updated version will be published on this page. We may also update an effective or revised date where one is displayed.

You should review this page periodically so that you remain informed about how cookies and similar technologies are used. Your continued use of the website after an update may be subject to the revised policy, to the extent permitted by applicable law.

If you have questions about this Cookies Policy, your cookie preferences or the handling of personal information, please use the contact or support options made available through the Heypokies Casino website. Relevant enquiries will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.