Privacy Policy

Information we may collect

The information handled by an online casino may vary depending on how you use the website, which services you request and what checks are required. Some information is provided directly by you, while other information is collected automatically when you browse the website or use an account. We try to collect information that is relevant to the purposes described in this policy.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also keep information included in messages to customer support, records of requests and details about your account preferences. This information helps us create and administer your account, communicate with you, provide support and maintain accurate records.

Identity and verification information

To help confirm that an account is being used by the correct person, we may request identity or age verification information. This can include copies or details from identification documents, information used to confirm residency, and information relevant to account security or responsible access. Verification information may be reviewed to help prevent impersonation, underage access, fraud, money laundering and other prohibited activity.

Payment and transaction records

We may handle records about deposits, withdrawals, wagering activity, account balances, payment methods, transaction references and related account activity. Payment information may be processed through payment providers or other service providers. Where appropriate, payment details may be limited, tokenised or otherwise handled by those providers rather than stored in full by the website.

Technical, device and usage data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and interaction information. We may also record information about errors, security events and how the website performs. This data helps us operate the service, understand usage, improve features, detect unusual activity and protect accounts.

How we use information

We use personal information for purposes connected with providing and protecting the website and its services. Depending on the circumstances, those purposes may include the following:

• Opening, maintaining and administering player accounts.
• Processing account activity, deposits, withdrawals and other transactions.
• Completing age, identity, residency, payment and security checks.
• Carrying out anti-fraud, anti-abuse and risk monitoring checks.
• Providing customer support, responding to enquiries and resolving complaints.
• Communicating about accounts, transactions, security, service changes and important notices.
• Understanding how the website is used and improving its content, performance, accessibility and functionality.
• Personalising certain website features where this is appropriate and permitted.
• Sending marketing communications where you have provided the required permission or where applicable rules otherwise allow it.
• Meeting legal, regulatory, tax, accounting, security and record-keeping obligations.
• Investigating suspected breaches of the website’s terms, unlawful conduct or threats to users and the service.

The grounds for handling information may include providing a service you have requested, taking steps connected with your account, complying with legal obligations, protecting the security and integrity of the website, pursuing legitimate operational interests, or relying on your consent where consent is requested. Where processing relies on consent, you may withdraw that consent as described below. Withdrawing consent does not necessarily affect processing that took place lawfully before the withdrawal.

We do not use personal information for purposes that are unrelated to the website’s operation unless we explain the purpose at the time of collection or have another lawful basis to do so. If information is required for an account, verification or legal purpose and you do not provide it, some services or account functions may not be available.

Sharing, security and retention

Who may receive information

Personal information may be accessed by authorised personnel and carefully selected service providers who help operate the website. These providers may support hosting, customer service, identity and verification checks, payment processing, fraud prevention, security, analytics, communications and technical maintenance. They should only receive information relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect users, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a valid legal request, or meet an obligation that applies to the service. If information is handled by providers in another country, it may be subject to the laws and security practices applicable in that location. We take reasonable steps to assess service arrangements and protect information when it is shared.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure communications and staff or supplier controls. No website, device or online transmission can be guaranteed to be completely secure, so players should also use a strong, unique password, keep login details confidential and sign out from shared devices.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, to manage disputes, protect the service, maintain business records or meet applicable obligations. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website performance and improve the user experience. Some cookies are necessary for core functions, while others may help with analytics, personalisation or communications. Cookies may be placed by the website or by service providers acting on its behalf.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain categories or receive a notification before a cookie is stored. If you disable necessary cookies, some account, login, security or website functions may not work correctly. Browser settings and cookie controls can vary, so you should review the options available on each device or browser you use.

Information collected through cookies may be combined with other technical or account information where this is necessary for the purposes described in this policy. We do not treat cookie choices as a replacement for any separate consent or marketing preferences that may be available through your account or communications.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may be able to ask for access to the personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of your data, or withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of personal information.

To exercise your data rights, contact support@heypokiescasino.click. Please describe your request clearly and provide enough information for us to understand what you need. We may need to verify your identity before disclosing, changing or deleting information, so that personal information is not provided to the wrong person. We will consider and respond to requests within a reasonable period and in line with applicable requirements.

Access and correction

You can ask for a copy of personal information associated with your account and request that inaccurate or outdated information be corrected. Some account details may also be editable through available account settings. If we cannot make a requested change, we will explain the reason where appropriate.

Deletion and account closure

You can ask for deletion of personal information or request that processing be limited in appropriate circumstances. Deletion may not be possible where information must be retained for a period required by law, is needed to complete a transaction, protect security, investigate misuse, resolve a dispute or establish or defend a legal position. Closing an account does not automatically remove every record connected with it.

Marketing preferences

You can withdraw consent to marketing by using an unsubscribe option in a marketing message, changing an available communication preference, or contacting support@heypokiescasino.click. Service messages about account security, transactions, verification or important changes may still be sent because they are necessary for the account or service and are not ordinary marketing.

Updates to this policy

We may update this Privacy Policy when the website, its services, information practices or applicable requirements change. The latest version will be made available on the website. We encourage players to review this page from time to time so they understand how information may be handled. If a change is significant, we may provide an additional notice where appropriate.